PRIVACY POLICY

GLO PRIVACY POLICY

This is Glo privacy policy, we are located at 118A Ocean Drive, Leith Waterfront, Edinburgh, EH6 6JG, and you can email us at nazia@gloholistic.com. This privacy policy explains how we use any personal information we collect about you and why we collect it.

What Information Do We Need?

We need your contact details, your: name, phone number, address, postcode and email address. We will also need information about your age and health in order for a treatment to go ahead.

Why Do We Need It, How Will We Use It and How Long Will We Retain It?

We need all the details above in order to ensure that it is safe for us to provide the treatments you may ask for and also for insurance purposes. We will store your information in our cabinet which is located securely in our locked store room for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not we cannot offer you a treatment with Glo, you must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out treatment). I am happy for you to securely store my personal information YES ☐ NO ☐

Marketing

We would also like to send you information about the products and services we offer using the information you have shared with us, but you do not have to agree to this for treatment to go ahead. If you agree to being contacted for marketing purposes or to receive appointment reminders and confirmations using the following methods, please tick the relevant boxes to give your consent. You may withdraw this consent at any time by emailing us at nazia@gloholistic.com or calling us on 07887516387,

Post  ☐ Email  ☐ Phone  ☐ S MS  ☐ Automated Phone Call  ☐ Will We Share Your Information?

We will not share your information with anyone outside of Glo.

Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?

Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email (nazia@gloholistic.com) or post (118A Ocean Drive, Leith Waterfront, Edinburgh, EH6 6JG) If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (independent commissioner’s office) by contacting them or using the following web page https://ico.org.uk/concerns/ .

CANCELLATION POLICY: Please give 24 hours’ notice if you are unable to attend an appointment so that we can rebook the time to another client. It is with regret that we now impose a 50% charge of the total treatment cost for missed appointments and cancellations with less than 24 hours’ notice.

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